Exchange/Return & Shipping Policy

House of Sal – Return & Exchange Policy

At House of Sal, we are committed to providing a hassle-free shopping experience. Please read our return and exchange policy carefully before making a purchase and making a purchase states your acceptance to the store policy.

Request a Return 

Return Request can be raised through his link CLICK HERE. 

In case you face any issues or need help you can drop an email at support@houseofsal.com or whatsapp text only at +91 9024387769.

Exchange
We do not have a direct exchange feature for now. You can raise a return request for it and follow the mentioned steps. 

Terms & Conditions:

  • Requests must be raised within 4 days of delivery.

  • The product must be unused, unwashed, unaltered, undamaged, and have the original tags and packaging.

  • A maximum of 3 pickup attempts will be made. If unsuccessful, the return request will be canceled.  

  • For defective or damaged items, clear images along with an unpacking video along with the order id, must be shared when raising a return or exchange request.

  • Kindly Make An Unboxing Video While Opening The Package, As It Will Be The Only Valid Proof Accepted For any Wrong, Damaged or Missing item.

  • For Health protection and hygiene reasons returns are unavailable for JEWELRY. 

  • Reverse Pickup: We arrange a pickup, and ₹100 per request will be deducted from the refund/store credit.

Refund Processing and Terms:

  • The returned product typically reaches us in 6-7 days.

  • A quality check is conducted within 24 hours after receiving the item.

  • Prepaid Order Return: Refund is processed to the original payment method.

  • COD Order Return: Store credit is issued, valid for 1 year to your registered mobile number/email via WhatsApp.

  • If an item bought with store credit is returned, another store credit will be issued (refunds are not applicable).

  • Reward points or store credits are non-refundable and can only be redeemed on our store.

How to use the Store Credit:

You can easily use your store credit by logging into your account using the registered email on our website. Once you proceed to checkout, you will see the option to apply your available store credit toward the payment for your order.

Important Guidelines

  • Do not accept delivery if the package is unsealed, damaged, or tampered with. Refuse delivery and contact us immediately.

  • A quality check is mandatory. Refunds or exchanges will only be issued if the returned item passes inspection. If found damaged or defective, we will not process the return. The product will be shipped back and the customer will pay the logistics. 

  • Non-Serviceable Areas: If our reverse pickup is unavailable in your location, you will need to return the item(s) by your own means.

  • Only the item for which the return was arranged will be processed. Any additional items sent will not be our responsibility.

  • If you receive a delivery confirmation but have not received your package, report the issue within 24 hours.

  • Ensure the product is securely packed to prevent damage during transit. You are responsible for handing over the item in proper condition to the pickup agent. You would be asked to submit an unboxing video in case you claim that an item from your parcel is missing. 

  • Prepaid orders canceled after dispatch will incur a ₹100 deduction for return shipping.

  • Please note that if the payment was made to the delivery agent at the time of receiving the order, it is considered as a Cash on Delivery (COD) transaction.

  • Color Variation: Product colors may slightly vary due to lighting effects, photography, and screen resolutions.

  • Unauthorized Returns: Returns sent without prior approval will not be accepted or refunded.

 Customer Support

For any queries or to cancel the order, contact us via:
📞 WhatsApp Text: +91 9024387769 Email: support@houseofsal.com
 📞Call: +91 8890850380
🕒 Support Hours: Monday to Saturday, 10 AM - 6 PM