Exchange/Return & Shipping Policy

We are committed to make your shopping experience as fuss-free and enjoyable as possible. Please read through the following terms & conditions prior to making a purchase. 

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

We offer Free Shipping 

Return or exchange request will only be allowed within 4 days from the date of delivery.

Reverse Pickup Service: Home pickup charges ₹100. The cost of the return applies to each request and will be deducted from the refund amount.

Product Integrity: Returned items should be unused, unwashed, unaltered, and undamaged. In case you have received any damaged product from us please share the photos for us to review & resolve.

For COD orders, a store credit with a 1 year validity will be provided on your registered email address/contact number.

NOTE: REFUND / BANK TRANSFERS ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

New Policy Updated on 7-04-2024. Any orders placed, COD or prepaid before 7th April 2024 are only eligible for a credit note and not bank refunds.

Orders placed using the store credits are not refundable; and can only be returned for a Store Credit. 

If any unaccounted items are handed over , the same will not be our responsibility as the courier partners will deliver us only the item for which pickup is arranged.

Please make sure that the exchanged items are packed securely and safely to prevent any loss or damage during transit.

Reward points or store credits are not refundable; and are only redeemable on our store.

Usually we receive the product in 6-7 days. On receiving, we will have the product checked and within 24-48 hours we will issue the store credit. 

Return Details: When returning, provide these details via email (support@houseofsal.com) or WhatsApp (9351206010):
* Your Name
* Order ID
* Product code(s) from the tag
* Pickup address and contact

Customer Support: Need help? Email (support@houseofsal.com) or WhatsApp (9351206010) Mon-Sat, 10 am-6 pm.